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JustAnswer Online Doctors Review

JustAnswer is not your typical online medical care service. It offers a platform to ask questions of thousands of board-certified medical professionals, experts in their fields. Pay for a membership to ask unlimited questions and get unlimited interactions with a doctor. “Premium Services” include video and phone chats that are charged at a higher rate.

What Does JustAnswer Treat?

JustAnswer’s experts do not treat medical conditions but provide answers to questions on medical topics.. Here's a partial list of medical topics covered by JustAnswer experts:

  • Autism
  • Cardiology
  • Dental
  • Dermatology
  • Drug testing
  • HIV and AIDS
  • Pediatrics
  • Urology?

How Does JustAnswer Work?

JustAnswer is a considerably different process than your traditional health care provider. Rather than providing treatment, JustAnswer Medical offers answers to medical questions.

You’ll ask a question, and an expert will answer you. The company states that most questions are answered within 5 minutes, with responses taking up to 24 hours in certain situations. You have unlimited follow-up questions with the doctor until you are satisfied with the results. You can send in photos for the doctor to analyze if there is a skin condition, for example.

Experts need to go through 8 steps in order to qualify for participation in the network. The screening process includes:

  • An application and profile screening: Experts need to have recognized credentials in their fields.
  • Credential verification: JustAnswer uses a dedicated service to verify the identity and credentials of the expert applicant.
  • Customer ratings: Patients that have used the professional before will rate the doctor according to their level of professionalism and expertise.
  • Peer-to-peer reviews: Other experts with experience can weigh in on the answers given if they feel they need improvement.
  • Quality algorithm: This system weeds out experts who are not maintaining the quality standard of the site.
  • Secret shoppers: These are users who go into the site and ask questions intentionally to get feedback about how the experts are responding and managing themselves on the network. This will include an expert’s customer service skills and speed and expertise of responses.

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With a subscription, you¡¯ll get unlimited back and forth question and answer sessions with a board-certified doctor during which you can discuss your symptoms, get a second opinion, or clarify any questions you have about your medical condition.